Privacy Policy

Dynamo Gym is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We may collect:

  • Name, email address, phone number and postal address.

  • Date of birth and emergency contact details (where provided).

  • Membership, booking and attendance information.

  • Payment information (processed securely by our payment providers).

  • Information you choose to provide when contacting us.

How we use your information

We use your information to:

  • Manage your membership and bookings.

  • Process payments.

  • Communicate about your membership and our services.

  • Meet our legal and contractual obligations.

  • Improve the services we provide.

How your information is stored

We use TeamUp to manage memberships, bookings and member records. Your information is securely stored and processed on our behalf by TeamUp. Payments are processed securely by our payment providers, including GoCardless where applicable. We do not store your full payment card details.

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

Sharing your information

We do not sell your personal information. We only share it with trusted service providers where necessary to deliver our services or where required by law.

Your rights

You have the right to request access to, correction of, or deletion of your personal information, as well as other rights available under UK GDPR. To make a request, please contact us.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Dynamo Gym.